Refund Policy
1. 30-Day Money-Back Guarantee
At DearTime, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If, for any reason, you are not completely satisfied, you may return the product within 30 days of the purchase date for a full refund—no questions asked.
2. Eligibility for Refunds
To qualify for a refund:
- The product must be returned within 30 days of the purchase date.
- Proof of purchase (such as an order confirmation or receipt) is required.
3. Non-Refundable Items
Certain items are non-refundable:
- Gift cards
- Downloadable software products
4. Return Process
To initiate a return:
- Contact our customer support team at goldnbrandcontact@gmail.com to inform us of your return.
- Ship the product back to us at the address provided by our customer support team.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5. Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
6. Late or Missing Refunds (if applicable)
If you haven’t received a refund yet:
- First, check your bank account again.
- Then, contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us.
7. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.